1. Introduction

At G4SRKLNS, we strive to ensure your complete satisfaction with our digital products and services. This Refund Policy outlines the conditions, procedures, and timelines for requesting and processing refunds for purchases made through our website g4srklns.com.

Please read this policy carefully before making a purchase. By placing an order with G4SRKLNS, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Refund Eligibility

2.1 Standard Digital Products

For standard (non-customized) digital products, we offer a 14-day money-back guarantee from the date of purchase if:

• The product does not function as described in the product description
• There are technical issues with the product that we cannot resolve
• You have not downloaded, used, or accessed the product files

2.2 Custom Digital Products

For custom-designed digital products (including Custom Virtual Avatars, Digital Brand Identity Kits, and Metaverse Property Designs):

• If you cancel before we begin production (before initial concept development), we offer a full refund minus a 10% administrative fee
• If you cancel after initial concept approval but before final delivery, we offer a partial refund based on the work completed
• Once the final custom product has been delivered and approved, no refunds will be provided

2.3 Virtual Environment Packs and Background Sets

For Virtual Environment Packs and Virtual Event Background Sets:

• If the product does not function as described or has technical issues, we offer a 7-day money-back guarantee
• Once the digital assets have been downloaded or transferred, no refund will be provided unless there are unresolvable technical issues

2.4 Non-Refundable Items

The following purchases are non-refundable:

• Products that have been fully downloaded, transferred, or accessed
• Custom products that have been delivered and approved
• Products purchased during special promotional sales clearly marked as "non-refundable"
• Additional services such as rush delivery fees, technical support hours, or consultation sessions

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@g4srklns.com with the subject line "Refund Request"
2. Include your order number, purchase date, and the product(s) for which you're requesting a refund
3. Provide a detailed explanation of why you're requesting a refund
4. If applicable, include any relevant screenshots, error messages, or other evidence of technical issues

3.2 Refund Review Process

Once we receive your refund request, the following process applies:

1. We will acknowledge receipt of your request within 2 business days
2. Our team will review your request and may contact you for additional information
3. For technical issues, our support team will first attempt to resolve the problem
4. We will make a decision regarding your refund request within 5-7 business days from the date of your initial request

3.3 Refund Timelines

If your refund request is approved:

• Credit/debit card payments: Refunds will be processed within 5-7 business days, though it may take an additional 3-10 business days for the funds to appear in your account, depending on your financial institution
• PayPal payments: Refunds will typically be processed within 3-5 business days
• Bank transfers: Refunds may take 7-14 business days to process

4. Conditions for Refunds

4.1 Technical Issues

If you're requesting a refund due to technical issues:

• You must provide detailed information about the technical problem
• You must allow our technical support team a reasonable opportunity to resolve the issue
• If we determine that the issue is due to your hardware, software, or other factors outside our control, we may decline the refund request

4.2 Incompatibility Issues

Before purchasing our products, please review the system requirements and compatibility information provided in the product descriptions. Refunds based solely on incompatibility issues may be declined if:

• Your system does not meet the clearly stated minimum requirements
• You're attempting to use the product on platforms or software versions not listed as compatible

4.3 Change of Mind

For standard digital products that have not been downloaded or accessed, we may consider refunds based on change of mind on a case-by-case basis, subject to a 15% administrative fee.

4.4 Custom Products

For custom products, the following conditions apply:

• You will be required to approve design concepts at various stages of development
• Once you approve a particular stage, changes requested later may incur additional charges
• If we fail to deliver a product that substantially matches the approved concepts, you may be eligible for a partial or full refund

5. Special Circumstances

5.1 Fraudulent Transactions

If we detect or suspect fraudulent activity related to a purchase, we reserve the right to cancel the order and issue a refund without prior notice.

5.2 Duplicate Purchases

If you accidentally purchase the same product twice, please contact us within 48 hours, and we will refund the duplicate purchase after verification.

5.3 Extended Refund Periods

In certain circumstances, we may extend the refund period at our discretion, particularly for:

• Customers experiencing unusual technical difficulties that took time to identify
• Situations where our support team was delayed in responding to technical issues
• Instances where product updates caused unexpected compatibility issues

6. Cancellation of Orders

6.1 Before Product Delivery

If you wish to cancel an order for a standard product before it has been delivered (or before download links have been provided), we will process a full refund without any fees.

6.2 Custom Product Cancellation

For custom products, cancellation fees apply as follows:

• Cancellation before initial consultation: Full refund minus 5% processing fee
• Cancellation after consultation but before concept development: 90% refund
• Cancellation after concept approval but before final development: 50% refund
• Cancellation during final development: 25% refund
• Cancellation after delivery: No refund

7. Exchanges

As we deal primarily with digital products, we do not offer traditional exchanges. However, in certain circumstances:

• If you purchased a product that doesn't meet your needs, we may offer a store credit toward a more suitable product
• If a newer version of a product is released within 30 days of your purchase, we may offer a free upgrade
• For custom products, we offer revision rounds as specified in the product description rather than exchanges

8. Exclusions and Limitations

The following limitations apply to our refund policy:

• Refund requests submitted after the eligible refund period will generally be declined
• Products marked as "non-refundable" at the time of purchase are not eligible for refunds
• We cannot offer refunds for time spent learning how to use our products or for creative differences regarding custom work that met the approved specifications
• Refunds do not include any shipping, handling, or delivery fees (if applicable)
• If a product was part of a bundle or package, we may offer a partial refund based on the individual product's value rather than the full bundle price

9. Disputes and Escalation

If you are dissatisfied with our decision regarding your refund request, you may escalate your case by:

1. Replying to the refund decision email with additional information or clarification
2. Requesting that a senior manager review your case
3. Providing any additional evidence that may support your refund request

We will review escalated cases within 5 business days and provide a final decision.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For purchases, the Refund Policy in effect at the time of purchase will apply.

11. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.